If you are seeing the error, “There was an error loading your workbooks,” it’s because Honeycode is currently experiencing a loading timeout issue.
We’ve identified a few known causes of these timeouts, which can help you troubleshoot the root of your particular situation.
VPN or firewall rules
Some VPN/Firewall/Security software have been known to block requests made by Honeycode. If you have such software installed, you can request your IT administrator to add an exception for Honeycode.
Browser extensions or pop-up blockers
You can check to ensure that your browser does not have any extensions or pop-up blockers that may be blocking Honeycode.
Congested or slow network connections
If you are on a slower connection, network lag may cause this error intermittently. If that be the case, a refresh should be able to load the workbook.
If none of these solutions help, please submit a user issue report to us to further investigate. You can do so from the Honeycode Builder by clicking on the "Help" icon in the left-hand panel > Report an issue.
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